Refund policy

Returns

You have 14 days from the day your order is delivered to request a return or an exchange. Items must be unworn, unwashed and in their original condition, with all original packaging intact. Items that are worn, washed, damaged by use, missing their packaging or returned outside the 14-day window cannot be accepted.

How to start a return

Write to lunosociety@gmail.com or message us on Instagram @luno.qa with your order number and, if possible, a photo of the item. We reply within one business day with the next steps. Within Qatar we arrange the return pickup for you at no cost; for international returns, the cost of return shipping is borne by the customer and we recommend a tracked service, as items lost in return transit cannot be refunded.

Exchanges

If you would like a different item instead of a refund, tell us when you start the return. The replacement ships as soon as the returned item arrives and clears inspection. If the item you want is unavailable, we will refund you instead.

Refunds

Once your return arrives it is inspected within 48 hours. Approved refunds are issued in full to the original payment method. Depending on your bank or card issuer, the amount may take 5 to 10 business days to appear on your statement. Original shipping charges are refunded when the return is due to our error (a wrong or defective item); otherwise they are non-refundable.

Damaged or incorrect orders

Please inspect your order on delivery. If an item arrives defective, damaged or different from what you ordered, contact us within 48 hours of delivery with photos and we will make it right at no cost to you — replacement or full refund, including shipping.

Contact

LUNO — Doha, Qatar
Instagram — @luno.qa
TikTok — @lunosociety
lunosociety@gmail.com